Cancellation & Refund Policy
Last Updated: September 2026
At Viontora, we believe in clear communication and fair business practices. This Cancellation & Refund Policy explains the terms applicable to cancellations, refunds, and payments for our services.
Project Cancellation
Once a project has been confirmed and work has commenced, cancellation requests may be subject to the work already completed. Any advance or initial payment may be used to cover discovery, planning, design, development, resources, and other work undertaken before the cancellation request.
Cancellation Before Work Begins
If a project is cancelled before any substantial work has started, Viontora may review the request and determine the refundable amount based on any work, resources, or third-party costs already committed.
Cancellation During a Project
If a client chooses to discontinue a project after work has started, charges may apply for the completed work and resources committed up to the date of cancellation. Any remaining refundable amount, if applicable, will be determined based on the agreed project scope and payment terms.
Refunds
Refund eligibility depends on the nature of the service, project stage, completed deliverables, and terms agreed between Viontora and the client. Payments made for completed work, delivered milestones, non-refundable third-party services, or committed resources may not be eligible for a refund.
Service Changes
Requests to change the agreed scope, features, deliverables, or requirements may affect the project cost and timeline. Additional work will be discussed and approved before implementation wherever applicable.
Third-Party Services
Projects may involve third-party platforms, hosting services, software, plugins, APIs, subscriptions, or other external services. Payments made toward such services may be non-refundable and are subject to the respective provider's policies.
Delays and Client Responsibilities
Project timelines may be affected when required content, approvals, feedback, access, or information is not provided within the agreed timeframe. Such delays do not automatically qualify for a refund and may require the project schedule to be revised.
Refund Processing
Where a refund is approved, it will generally be processed using the original payment method, subject to applicable payment-provider procedures. Processing times may vary depending on the payment provider or financial institution.
Exceptions
Certain projects or services may have specific cancellation and refund terms agreed upon in a quotation, proposal, contract, or statement of work. Where such specific terms exist, they will take precedence over this general policy.
Policy Updates
Viontora may update this policy from time to time to reflect changes in our services, business practices, or applicable requirements. Any revised version will be published on this page with an updated revision date.
Contact Us
If you have questions regarding a cancellation, refund, or payment, please contact Viontora through the contact details provided on our website.he contact details provided on our website.
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